New release mirrors transactional data into separate data lake optimized for analytics: provides prescriptive/predictive recommendations to maximize every partner interaction
Fall ’18 release also features industry first use of Salesforce Streaming API; provides unprecedented flexibility in managing channel data by allowing users to choose PRM or CRM as system of record on field-by-field basis in real time
London, UK – SiriusDecisions Summit Europe– Engineers in Impartner’s global Channel Innovation Labs have set the stage for a new era of data-assisted decision making in the Partner Relationship Management (PRM) industry with the company’s Fall ‘18 release. With the new release, Impartner technology will mirror transactional data into a data lake optimized for analytics, which, as it learns, will provide predictive, prescriptive data-backed recommendations to channel managers to help them continually improve the performance of their channel.
In addition to the data lake, other key features in the new release include Impartner’s CRM Sync, which offers the industry’s first use of the Salesforce Streaming API, supercharging Impartner’s real-time bi-directional sync. Bi-directional syncing allows companies to choose whether the PRM or the CRM is the system of record on a field-by-field basis and enables mapping of PRM data directly into the Contact and Account fields in Salesforce – providing the flexibility to manage channel data the way companies prefer and not the way the system dictates. With the use of the Streaming API, companies can now also avoid data integrity issues caused by batch sync limitations from other competing solutions due to API call shortages. The ability to sync at this capacity level has become increasingly critical as financial services and life sciences companies have woken up to chantech and bring with them millions, not thousands of transactions. Other key enhancements to the company’s CMS and News on Demand round out Impartner’s latest release.
“While there is a lot of hype around AI, the focus of this release is not on a blue-sky future, but rather, is more pragmatic in helping channel managers who are looking for prescriptive and predictive tools to help them make micro motions that make every part of their program better,” said Dave R Taylor, Impartner Chief Marketing Officer.
“Channel programs bring some of the most complex business challenges our customers deal with,” continued Taylor. “Industry analysts tell us most companies would self-assess their channel programs at a three or four out of 10 in terms of their capability. They’re not looking for 50 new things to do, they’re looking for the one or two things they can do every day to improve. This Impartner data lake pools what’s happening with their partners gets smarter as more data is added, and with Elasticsearch distributed search and analytics capabilities, provides recommendations on how every micro movement can be more powerful – all without burdening the parallel transactional database and allowing it to focus on day-to-day business interactions. When you make every decision better by degrees, the entire performance of a channel increases.”
Following is a summary of the key features of the new release:
To learn more about the new features in this release and how Impartner can help deliver an average of a 31 percent increase in revenue and a 23 percent decrease in administrative costs, click here to take a demo.
Impartner delivers the industry’s most advanced SaaS-based Partner Relationship Management solution, helping companies worldwide manage their partner relationships and accelerate revenue and profitability through indirect sales channels. Impartner PRM is the industry’s most award-winning PRM technology and one of the industry’s only turnkey solutions that can deploy a world-class Partner Portal in as few as 14 days, using the company’s highly engineered Velocity™ onboarding process, which is guided by an individually customized Customer Success Portal. For more information on Impartner, which is based in Utah’s tech hotbed, the Silicon Slopes, visit www.impartner.com or in the United States call +1 801 501 7000, for EMEA general call +33 1 40 90 31 20, for London call +44 0 20 3283 4465, and for LATAM call +1 954 364 7883.