Zoom meetings, invitations to virtual events, and embarrassing conference calls with your team where your three-year-old decides to make a guest appearance—this is what we are dealing with right now. If you’re currently reading this blog from your home office, chances are your office is closed, just like mine, and your team is working fully remote. Global health crisis or not, you need to juggle all the balls you’re given, plan for your team’s success and rise to the occasion… and let me tell you, it can be done.
One of our channel leaders, Robb Franks, senior director of sales engineering at Impartner, shared in our latest Channel Chief & Chill discussion how to stay afloat in a sea of uncertainty and his tips to build an unsinkable ship. Here are some of the highlights from his discussion:
Events Are Cancelled, Now What?
With the current lack of travel, the world practicing social distancing, and face-to-face meetings being nonexistent, we have been getting a lot of questions from our customers about how to support training during this COVID-era and how do you create that one-on-one experience virtually. Set up a self-service approach through computer-based training, allowing partners to move at their own pace, whether it’s through a full-blown LMS or through the Impartner training modules. So, when industry events like ImpartnerCon are gone and trainings have been canceled left and right, your partners still get that personalized training. You are able to hold partners accountable through tracking and partners can easily get access to the accreditations or certifications to hit their goals.
Do you have a COVID-19 First Aid Kit?
Impartner customers have been adapting well to all of the changes in the environment and have created a quick COVID resource center within their partner portal. Something as simple as a page or section within the asset library where partners can get to specific content and resources quickly. Whether this resource center becomes a permanent piece of your partner portal or a resource during this pandemic, having messaging, tips and tricks, videos, how-to guides, or timely policy documents readily available will reassure partners and help them help their customers. It’s as easy as adapting to what’s going on, understanding the need, and supporting your partners with valuable solutions.
If you’re curious about our discussions and you’d like to participate, we’d like to invite you to join our Channel Chief & Chill series. It’s an informal drop-in interactive meeting happening every Friday at 9:00 am MST and another at 9:00 am UK GMT. Find out more by registering for the North America discussion or the EMEA discussion.