How to Nurture Customers Without Doing a Thing

Nurturing campaigns are an excellent way to build a relationship with your prospect, without the “hard sell” tactics that may turn off a prospect. In it, you guide the prospect through the discovery process, feeding them whatever information that might interest them and being there when it’s time to close the deal.

Nurturing campaigns are tricky, because you need to be able to maintain a delicate touch, while being a constant presence, over a period of time. And when you have multiple prospects on a nurturing campaign, things can get complicated pretty fast.

That’s why automated nurture campaigns are the way to go. Many marketing automation platforms (MAPs) have features that take the pain out of nurturing campaigns and increase their effectiveness. They do this by:  

Collecting Prospect Behavioral Data

Most MAPs can tell plenty about a prospect’s behavior from a single email. Not only can you tell who opened an email, you can also see what particular links were clicked and how long they spent at that web page. Form submissions and responses can give insight on what a prospect finds important, and what the next step in the nurturing campaign should be.  

Guiding Prospects Intelligently

Armed with the information above, marketers can now set rules on the MAP to determine which nurturing email should be sent next. If the prospect expressed interest in saving money, then Email A should be sent next. If the prospect values convenience, then Email B would cater to that message. 

It’s a complex chain of branching reactions, but once it’s set up the marketer doesn’t need to do anything at all. The MAP system automatically guides the prospect down the path. 

Alerting the Right People

Automating the nurturing process means you can instantly notify the right people at the right stage in the process. When the prospect reaches a certain step, like downloading a whitepaper, you can instantly notify the right sales rep. That sales rep will then contact the prospect while the whitepaper is fresh in their minds. 

Nurturing campaigns result in more engaged and higher quality leads. And the better you are at helping them move down the funnel, the higher chance you have of getting them to commit to a purchase. Marketing automation platforms can help you execute nurturing campaigns that are timely, consistent, and effective, and can drastically improve your conversion rate. 

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