SaaS Partner Relationship Management Leader Impartner Appoints EMC Exec as Vice President of Customer Success
For Immediate Release
New role focuses on ensuring customers drive immediate benefit from their new PRM installations and accelerate their indirect sales
Silicon Slopes, Utah — January 11, 2016 — Global SaaS Partner Relationship Management (PRM) leader Impartner announced today it has appointed Brad Pace as vice president of customer success. Pace is accountable for ensuring Impartner customers quickly benefit from Impartner's PRM solutions, which are critical to helping companies sell through indirect channels. These solutions transform the customer experience companies deliver to their partner networks and accelerate their indirect sales by as much as 91 percent. Before joining Impartner, Pace held a number of executive sales operations, customer service and analytics roles at EMC that were focused on optimizing customer experience and performance.
Making our customers successful is at the core of everything we do, said Impartner CEO Joe Wang.
Brad has spent years on the front lines optimizing customer experiences for major corporations. We're excited to bring those strengths to the table in further enhancing our onboarding, training, support and overall success management processes that deliver customer value and build loyalty.
I recognize in Impartner the same passion for their customers that has driven my career, Pace said.
Given the explosive growth of Impartner and PRM solutions in the market, I'm looking forward to joining a team that is this committed to customer success and that as the company scales, ensuring the experience we offer our customers is rich and seamless, and we remain a vendor of choice.
Pace's hire comes just 11 months since Wang and Kennet Partners acquired what was TreeHouse Interactive. Since the acquisition, the company has undergone a number of rapid transformations, including building out the executive team; more than doubling the company's overall staff; moving the corporation to new offices; expanding into Latin America and Europe; rebranding the corporation with a contemporary look and feel; and launching a continual string of innovations that include a reengineering of the company's core product in a way that makes it more easily adoptable by a broader spectrum of corporations.